Refund & Return Policy

Effective Date: [Insert Date]
Website: SVB Brain Bulb
Location: Ahmedabad, Gujarat, India

At SVB Brain Bulb, customer satisfaction is important to us. We strive to deliver high-quality digital products, web development solutions, and educational content. This Refund & Return Policy clearly explains the conditions under which refunds, cancellations, or replacements may be considered, in accordance with Indian consumer laws and digital commerce best practices.

By making a purchase on our website, you agree to the terms outlined below.

1. Nature of Products & Services

SVB Brain Bulb primarily deals in:

  • Digital Products (WordPress Themes & Plugins)

  • GPL Licensed Products

  • Premium Licensed Plugins & Themes

  • Downloadable Software & Tools

  • Web Development & Digital Services

  • Educational & Informational Digital Content

Due to the intangible and downloadable nature of our products, special refund conditions apply.

2. Digital Products – Non-Refundable Policy

Important Notice:

Once a digital product has been downloaded, accessed, or delivered, it becomes strictly NON-REFUNDABLE.

This includes:

  • WordPress themes & plugins

  • GPL products

  • Licensed software

  • Digital tools, scripts, or files

Why Digital Products Are Non-Refundable:

  • Digital files cannot be “returned” once accessed

  • Risk of misuse or unauthorized distribution

  • Immediate access is granted upon purchase

By purchasing and downloading any digital product from SVB Brain Bulb, you acknowledge and accept this condition.

3. When a Refund May Be Considered (Limited Cases)

Refund requests may be reviewed only if:

  • The product was not downloaded

  • There was a technical issue from our side preventing access

  • Duplicate payment was made accidentally

  • The product delivered is completely different from what was described

All refund requests must be submitted within 48 hours of purchase.

4. No Refunds in the Following Situations

Refunds will NOT be issued if:

  • The product has already been downloaded

  • You no longer need the product

  • You purchased by mistake

  • Your system or hosting is incompatible

  • You lack technical knowledge to use the product

  • Change of mind after purchase

We strongly recommend reviewing product descriptions before buying.

5. GPL Products Disclaimer

GPL products sold on SVB Brain Bulb:

  • Are distributed under GNU General Public License

  • May not include automatic updates or developer support

  • Are not eligible for refunds once downloaded

Users are responsible for proper usage and compliance with GPL terms.

6. Licensed Products & Subscription Plans

For licensed plugins/themes:

  • License validity is as mentioned at the time of purchase

  • Renewals and upgrades are non-refundable

  • License misuse or violation may result in suspension without refund

7. Web Development & Custom Services

For services like:

  • Website Development

  • Custom Design

  • API Integration

  • Digital Marketing Setup

Refund eligibility depends on:

  • Project stage

  • Work already completed

  • Resources allocated

Once work has started, no full refund will be provided. Partial refunds, if any, are at our sole discretion.

8. Affiliate Products Disclaimer

SVB Brain Bulb promotes third-party products (e.g., Amazon Affiliate).

  • Refunds for such products are governed by the respective platform’s policy

  • We do not handle refunds for third-party purchases

9. How to Request a Refund (If Eligible)

To request a refund, email us with:

  • Order ID

  • Registered email address

  • Reason for refund

  • Proof of payment

📧 Email: [your official email]

Our support team will review your request within 5–7 business days.

10. Policy Updates

SVB Brain Bulb reserves the right to:

  • Modify this policy at any time

  • Update terms without prior notice

The updated policy will always be available on our website.

11. Governing Law & Jurisdiction

This Refund & Return Policy is governed by:

  • Indian Consumer Protection Laws

  • Information Technology Act, 2000

All disputes shall be subject to the courts of Ahmedabad, Gujarat, India.

12. Final Note to Our Users ❤️

We believe in transparency and fairness. Our goal is to help users make informed decisions before purchase. If you have any questions before buying, our team is always happy to assist you.

Please review product details carefully before purchasing any digital product.